Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• •Account Information: Name, email address, phone number, and password when you create an account.
• •Student Records: Class enrollment, attendance records, and progress information.
• •Payment Information: Billing details and payment history (processed securely; we do not store full credit card numbers).
• •Minor Information: For students under 18, we collect parent/guardian contact details, medical information (allergies, conditions), and emergency contacts as required for child safety.
• •Communications: Messages sent through our internal messaging system.
• •Contact Form Submissions: Name, email, phone, and inquiry details submitted via our website.

2. How We Use Your Information

We use collected information to:

• •Provide and manage educational services, including class scheduling, attendance tracking, and progress reporting.
• •Process payments and send billing reminders.
• •Communicate important updates, newsletters, and event information.
• •Ensure child safety through pickup authorization and medical emergency preparedness.
• •Improve our programs and services.
• •Comply with legal obligations.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information with:

• •Authorized Staff: Teachers and staff access only the information necessary for their role (e.g., teachers see class rosters but not financial data).
• •Service Providers: Third-party services that help us operate (e.g., payment processing, email delivery) under strict data protection agreements.
• •Legal Requirements: When required by law, court order, or to protect the safety of our students and staff.
• •Parents/Guardians: Parents of minor students can access their child's records, attendance, and medical information on file.

4. Children's Privacy (COPPA Compliance)

We take children's privacy seriously and comply with the Children's Online Privacy Protection Act (COPPA):

• •We do not knowingly collect personal information from children under 13 without verifiable parental consent.
• •Parent/guardian accounts are required for minors, and parents control their child's information.
• •Parents may review, update, or request deletion of their child's information at any time.
• •Medical and emergency information for minors is collected solely for safety purposes and is accessible only to authorized staff and the child's parent/guardian.

5. Educational Records (FERPA Compliance)

While Actors Academy is not a traditional educational institution under FERPA, we voluntarily adopt FERPA-aligned practices:

• •Student educational records (grades, progress, attendance) are treated as confidential.
• •Access to student records is restricted to the student, their parent/guardian (for minors), and authorized staff.
• •We do not disclose student records to third parties without consent, except as required by law.

6. Data Security

We implement industry-standard security measures including:

• •Encrypted data transmission (TLS/SSL) for all communications.
• •Row-Level Security (RLS) ensuring users can only access data they are authorized to see.
• •Role-based access control (RBAC) limiting staff access based on their role.
• •Secure password hashing and leaked password protection.
• •Regular security audits and monitoring.

7. Your Rights (CCPA / State Privacy Laws)

You have the right to:

• •Access: Request a copy of the personal information we hold about you.
• •Correction: Request correction of inaccurate information.
• •Deletion: Request deletion of your personal information (subject to legal retention requirements). You can submit a data deletion request through your account settings.
• •Opt-Out: Opt out of marketing communications and newsletters through your email preferences.
• •Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, use the data management tools in your account settings or contact us at (725) 270-4945.

8. Communications & Email Preferences

We may send you:

• •Transactional emails: Account verification, password resets, and payment confirmations (cannot be unsubscribed).
• •Service emails: Class reminders, schedule changes, and attendance notifications (can be customized).
• •Newsletters: Monthly updates and event announcements (can be unsubscribed).
• •Marketing emails: Program promotions (opt-in only; can be unsubscribed at any time).

Manage your email preferences through your account settings.

9. Data Retention

• •We retain personal information for as long as necessary to provide services and comply with legal obligations. After account deletion, we may retain anonymized data for analytics. Financial records are retained as required by tax and accounting laws (typically 7 years). You may request early deletion of non-legally-required data at any time.

10. Changes to This Policy

• •We may update this Privacy Policy periodically. We will notify registered users of material changes via email. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.