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ISO-IEC-20000-Foundation exam dumps, PECB ISO-IEC-20000-Foundation exam torrent, ISO-IEC-20000-Foundation VCE torrent

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

• This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
• IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Topic 2

• Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
• IEC 20000-1:

Topic 3

• ISO
• IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
• IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q11-Q16):

NEW QUESTION # 11
"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

• A. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001
• B. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001
• C. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001
• D. They don't relate

Answer: C

NEW QUESTION # 12
at is the difference between a nonconformity and an observation?

• A. A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement
• B. They are different names for the same thing
• C. They identify different levels of defect, and if either of them are identified during an audit then certification